Terms of Service

• Booker — a user who uses the Platform to search for, enquire about, request quotes from, message or book Entertainers.
• Entertainer — a user who lists a profile and offers entertainment or event services through the Platform, including responding to quotes, confirming bookings, issuing invoices and arranging payment.
• Booking — an arrangement between a Booker and an Entertainer for the provision of services, formed when a Booker accepts an Entertainer's Quote.
• Quote — an offer from an Entertainer to a Booker setting out price, services, dates and the Entertainer's own terms (including cancellation and refund terms).
• Light Account — a free account with limited features, typically used by Bookers and for lighter interactions.
• Full Account / Subscription — a paid subscription account, available to Entertainers and heavier users, including any add-on or bolt-on subscriptions.
• Content — any text, images, audio, video, profile information, listings, reviews, ratings, messages or other material submitted to or through the Platform.
• Widget — any booking link, embeddable iframe, booking button or similar tool we provide for use on third-party websites or social media.

Hooray is a neutral technology platform and software tool. We provide the tools that let Bookers and Entertainers find each other, communicate, exchange quotes, and manage and confirm Bookings.

Hooray is not a party to any Booking. Any contract for services is formed solely and directly between the Booker and the Entertainer. We are not:

• a talent agency, agent, manager, promoter, employer or representative of any Entertainer;
• a party to, guarantor of, or intermediary in any Booking, contract or payment between users;
• a payment processor, escrow agent, or merchant of record for any Booking; or
• responsible for the performance, quality, legality, safety, suitability or non-performance of any Entertainer's services, or for any Booker's conduct or payment.

We do not pre-vet, endorse, verify the credentials of, or guarantee any user. You are solely responsible for evaluating, and deciding whether to transact with, any other user. Any references to “verified” status relate only to limited checks we describe at the time and are not a guarantee.

You must be at least 18 years old and have the legal capacity to enter into contracts to use the Platform. The Platform is not directed at, and may not be used by, anyone under 18.

4.1 You may need to create an account to use certain features. You must provide accurate, current and complete information and keep it up to date.

4.2 You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately at support@hooray.ie if you suspect unauthorised use.

4.3 You may hold only one account unless we agree otherwise. You may not transfer your account to anyone else.

4.4 We may refuse registration, or suspend or terminate accounts, in accordance with Section 16.

5.1 Listings and profiles. You are responsible for the accuracy, legality and completeness of your profile, listings, Content and Quotes. You must hold all rights, licences, permits, insurance and qualifications required to offer your services.

5.2 Quotes and Bookings. When you send a Quote, you make a binding offer to the Booker on the terms stated in that Quote. When a Booker accepts, a contract is formed directly between you and the Booker on those terms. You set your own pricing, service details and your own cancellation and refund terms in each Quote (see Section 8 and our Refunds & Cancellations Policy).

5.3 Payments. You collect payment from Bookers using your own payment provider (e.g. your own Stripe account) or other payment methods you choose. Hooray does not collect, hold, process or remit Booking payments and has no liability in respect of them. You are responsible for issuing invoices, charging correct amounts, and complying with all tax and consumer-law obligations.

5.4 Your own compliance. You are solely responsible for: your tax affairs (including VAT and income tax/PRSI where applicable); appropriate insurance; health and safety; any licences or registrations; and complying with all laws applicable to your services, including consumer-protection obligations you owe to Booker consumers.

5.5 Independent business. Nothing in these Terms creates an employment, agency, partnership or joint-venture relationship between you and Hooray. You act as an independent business.

6.1 You may search profiles, send enquiries, request and accept Quotes, message Entertainers and manage interactions.

6.2 When you accept a Quote, you enter into a contract directly with the Entertainer on the terms of that Quote, including the Entertainer's cancellation and refund terms. Read those terms before accepting.

6.3 You are responsible for satisfying yourself as to the suitability, quality and legitimacy of any Entertainer. You pay the Entertainer directly via the payment method they offer; Hooray does not take or hold your payment.

6.4 Booker (Light) Accounts are provided free of charge.

7.1 A Quote is an offer; acceptance by the Booker creates a binding contract between the Booker and the Entertainer. The terms of that contract are set by the Entertainer's Quote, supplemented by any further agreement between the users.

7.2 Hooray is not a party to that contract and is not responsible for either party's performance, payment, cancellation, refund or any dispute. Any dispute arising from a Booking must be resolved between the Booker and the Entertainer. We may, at our discretion and without obligation, provide limited information to help users resolve disputes, but we are not an arbiter and accept no liability.

8.1 Booking payments are made directly between Bookers and Entertainers using the Entertainer's own payment provider. Hooray does not handle, hold, process or refund Booking payments. Third-party payment providers (such as Stripe) have their own terms, which apply between the user and that provider.

8.2 Subscriptions. Our only charges are the subscription fees we charge Entertainers for Full Accounts and any bolt-on subscriptions. Subscriptions, billing, trials, renewals, cancellations and refunds are governed by our Refunds & Cancellations Policy, which forms part of these Terms. Prices are shown at sign-up and on our pricing page and are inclusive of Irish VAT where applicable.

You agree not to, and not to allow anyone else to:

• use the Platform for any unlawful, fraudulent, deceptive or harmful purpose;
• post Content that is false, misleading, defamatory, obscene, hateful, harassing, threatening, or that infringes any third party's rights;
• impersonate any person or misrepresent your affiliation;
• harvest, scrape or collect other users' data, or send spam or unsolicited marketing, including using contact details obtained via the Platform to send bulk or unsolicited communications;
• interfere with, probe or attempt to gain unauthorised access to the Platform or its security;
• introduce malware or use bots/automated means except as we expressly permit;
• use the Platform to facilitate fraud against another user, or to circumvent the Platform for fraudulent or abusive purposes; or
• use the Platform other than as permitted by these Terms and applicable law.

10.1 Ownership. You retain ownership of Content you submit. You grant Hooray a non-exclusive, worldwide, royalty-free, sub-licensable licence to host, store, reproduce, adapt (for formatting), publish, display and distribute your Content for the purposes of operating, promoting and improving the Platform. This licence ends when you delete the Content or close your account, except for: (a) Content already shared with others; (b) reviews and ratings (see 10.4); and (c) copies we must retain for legal reasons.

10.2 Your responsibility. You confirm you own or have the necessary rights to your Content and that it does not infringe any third party's rights or any law.

10.3 Our rights. We may, but are not obliged to, review, moderate, refuse, edit or remove Content, and may suspend or remove accounts that breach these Terms.

10.4 Reviews and ratings. Reviews must be genuine, based on a real interaction or Booking, and must not be false, misleading, defamatory, abusive or incentivised. Entertainers must not write, solicit in exchange for benefit, or manipulate reviews of themselves. Reviews reflect the views of the user who posted them, not Hooray. We may remove reviews that breach these Terms, and we may retain genuine reviews after an account closes.

10.5 Notice and takedown. If you believe Content on the Platform is unlawful or infringes your rights, contact us at support@hooray.ie with details. We operate a notice-and-action process and may remove or disable access to Content and, where appropriate, notify the user who posted it.

11.1 We may provide Widgets (booking links, iframes, booking buttons) for Entertainers to embed on their own websites and social media.

11.2 We grant you a limited, revocable, non-exclusive, non-transferable licence to display the Widget in unmodified form to promote your own listing. You must not alter, frame deceptively, or misrepresent the Widget or use it for any other listing.

11.3 You are solely responsible for legal compliance on any site where you embed a Widget, including your own cookie/consent banners, privacy notices and accessibility obligations on that site.

11.4 Widgets are provided “as is”. We do not warrant uninterrupted availability and may modify, suspend or revoke them at any time.

The Platform, including its software, design, text, graphics, logos and the “Hooray” name and branding, is owned by or licensed to Hooray and protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Platform for its intended purpose. You may not copy, modify, reverse-engineer, resell or create derivative works except as permitted by law.

The Platform may link to or integrate with third-party services (for example, payment providers and social platforms). We are not responsible for third-party services, and your use of them is subject to their own terms and privacy policies.

14.1 To the fullest extent permitted by law, the Platform is provided “as is” and “as available”, without warranties of any kind, whether express or implied.

14.2 We do not warrant that the Platform will be uninterrupted, error-free or secure, or that any listing, Booking, Entertainer or Booker will meet your requirements.

14.3 Nothing in these Terms excludes or limits any rights you have as a consumer under Irish or EU law that cannot be excluded or limited, including under the Consumer Rights Act 2022. If you are a consumer, you continue to benefit from all mandatory statutory protections.

15.1 Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any liability that cannot be limited or excluded under applicable law (including statutory consumer rights).

15.2 Subject to 15.1, we are not liable for any loss arising from any Booking, or from the acts, omissions, performance, non-performance, content or payments of any Booker or Entertainer, as we are not a party to Bookings.

15.3 Subject to 15.1, we are not liable for indirect, incidental, special or consequential loss, loss of profit, business, goodwill, data or anticipated savings.

15.4 Subject to 15.1, our total aggregate liability arising out of or in connection with the Platform and these Terms is limited to: (a) for Entertainers with a paid Subscription, the total Subscription fees you paid to us in the 12 months before the event giving rise to the claim; and (b) for all other users, €100.

16.1 You may stop using the Platform and close your account at any time. Subscription cancellation is governed by our Refunds & Cancellations Policy.

16.2 We may suspend or terminate your access, with or without notice, if you breach these Terms, if required by law, or to protect the Platform or other users. Where reasonable and lawful, we will give notice and a chance to remedy.

16.3 On termination, the licences you grant survive only as described in Section 10, and provisions intended to survive (including Sections 2, 7, 9, 14, 15, 17, 19 and 20) continue to apply.

To the extent permitted by law, you agree to indemnify Hooray against losses, costs and claims arising from: your breach of these Terms; your Content; your use of the Platform; any Booking you enter into; and your breach of any law or third-party right. This does not apply to the extent the loss results from our own breach or negligence, and does not affect your statutory consumer rights.

18.1 We may modify the Platform and these Terms from time to time. If we make material changes, we will give reasonable notice (for example, by email or on-Platform notice) before they take effect.

18.2 Continued use after changes take effect means you accept the updated Terms. If you do not accept them, you should stop using the Platform and may cancel any Subscription.

19.1 These Terms and any dispute or claim arising out of them are governed by the laws of Ireland.

19.2 The courts of Ireland have jurisdiction. If you are a consumer, you may also be entitled to bring proceedings in the courts of your place of residence, and you benefit from any mandatory protections of the law of that place.

19.3 Complaints and online dispute resolution. If you have a complaint, contact us at support@hooray.ie and we will try to resolve it. Consumers in the EU may also access dispute-resolution options available under applicable law.

20.1 Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy and Refunds & Cancellations Policy, are the entire agreement between you and us regarding the Platform.

20.2 Severability. If any provision is found unenforceable, the rest remains in effect.

20.3 No waiver. Failure to enforce a provision is not a waiver.

20.4 Assignment. You may not assign your rights without our consent. We may assign these Terms to an affiliate or successor.

20.5 Force majeure. We are not liable for failures caused by events beyond our reasonable control.

20.6 Notices and contact. General: support@hooray.ie. Privacy/data: privacy@hooray.ie. Postal: Hooray, Ireland.

Hooray — Ireland